Refund and Return Policy

Terms of Purchase

1. Warranty

  1.1 The company will buy back or exchange products. A deduction may be applied to the buy-back price, based on the company’s criteria or the prevailing price announced by the Gold Traders Association.

  1.2 The company guarantees product exchange within 7 days from the date of purchase. The product must meet the company’s warranty conditions.

  1.3 Upon showing the warranty certificate, the company will provide free repair and cleaning services (excluding the cost of parts and plating) according to its specified conditions.

2. Sale of goods (buy-back) / Product exchange.

  2.1 The customer certifies that they are the legal owner of the product being sold, and that it is genuine and not mixed with other materials, coated, or plated (in the case of gold, it must be pure and meet the company’s quality standards). If the customer’s certification is found to be false, the customer agrees to fully refund the product’s value to the company, and is liable for all fines, fees, and other damages incurred. Products damaged by the company can be exchanged for a new one within 1-3 days from the date the customer receives the item. The company must be notified immediately, and the item for exchange must be in perfect condition with the box and all accessories.

  2.2 If a product has a problem and the customer wants a refund instead of an exchange, a refund will be processed within 15 business days after the company’s staff has inspected and received the returned product.

  2.3 The company will not accept exchanges or returns for products resulting from customer dissatisfaction, customer error, or for products that are not damaged or defective.

  2.4 If the exact same product model is unavailable for an exchange, a similar model will be offered as a substitute. If the replacement product has a higher price, the customer must pay the price difference, and the company will inform them before proceeding.

  2.5 In cases where the company ships the wrong product (e.g., incorrect color, design, or weight), the returned product must be in perfect condition with all accessories included in the original shipment.

  2.6 The warranty is considered void for any product with an abnormal condition that shouldn’t have occurred on its own or is a result of improper storage, such as scratches, tears, chips, breaks, or cracks.

“Change of mind” means the customer wishes to return an item for a reason other than the following

Defective product, broken or damaged product, expired, incomplete or lost during shipping, does not match the website, or incorrect item received. The product must be in perfect condition, with the tag and packaging intact. You can check for additional return conditions here.

• Gold Bars: Can be returned if the product is in perfect condition with the product tag, warranty certificate, and all packaging.
• Gold Ornaments: Can be returned if the product is in perfect condition with the product tag, warranty certificate, and all packaging.
• Auspicious Items: Can be returned if the product is in perfect condition with the product tag, warranty certificate, and all packaging.
• Newborn Gift Sets: Can be returned if the product is in perfect condition with the product tag and all packaging.

The product and packaging must comply with the specified conditions; otherwise, the company reserves the right to refuse the return.